Sales conditions
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Booking
Booking of a stay can be done in person, in writing or by telephone to the holiday accommodation agency (In-Italia). The booking, and thereby the information and conditions published on www.in-italia.com, are binding for both the holiday accommodation agency and the customer, when the booking confirmation has been sent to the customer and the holiday voucher has been issued.
By booking, the customer confirms acceptance of the conditions of stay and sales terms as described in writing and/or as published on the website. At the time of booking, the customers must submit name, address, telephone number, number of travellers and if possible an e-mail address. Furthermore at the time of booking, the customer is obliged to inform the holiday accommodation agency if there are any personal circumstances concerning theMor other travellers (ex. physical or mental disabilities, allergies, etc), that should be considered regarding the stay. If the customer wishes to bring pets, this must be communicated by the time of booking. Pets are only allowed where it is meantioned in the voucher and moreover allowed by the owner of the holiday home or hotel. It is only admissible to bring the number of pets indicated in the holiday voucher.
Special requests
If seperate agreements are made between the holiday accommodation agency and the customer, which deviate from the stated conditions on the website, these are only valid if they are stated on the holiday voucher or can be clearly documented in another way.
Price of the stay
The price includes all the services indicated in our program or in the booking agreement, and the mandatory taxes and fees, etc. Please note that a possible tourist tax must be paid directly to the holiday home and/or hotel.
The deposit is 20% of the total price of the booking, although we ask a minimum of 100 euro. The deposit must be paid 3 bank days following the reservation date, if the holiday accommodation agency has sent bank details. Otherwise, the time limits listed on the giro forms apply.
The price of the stay covers, where nothing else is stated, exclusively accommodation in hotel room/apartment and any board as described on the website. Information about passport requirements, visas or vaccinations can be obtained from the holiday accommodation agency where the trip has been bought or from the destination country’s Embassy or consulate.
Foreign citizens are recommended to contact their Embassy to obtain information about specific requests to citizens of their respective States. The holiday accommodation agency In-Italia can under no circumstances be held responsible for any costs concerning the lack of a visa or vaccinations, where required. Expences for passports, visas, vaccinations insurance, etc are not included in the price, and the responsability for these rests with the customer.
Additional hotel facilities, like tennis court and wellness facilities, is normally not included in the price of the stay, and the same applies for renting of deck chairs and umbrellas.
Special rules apply for discounts (child discounts, group discounts, extra bed discounts etc.). The rules appear on the price list or can be obtained from the holiday accommodation agency on demand.
Payment
Payment of the stay with deduction of any previously paid deposit, must be in the hands of the holiday accommodation agency at latest six weeks before the start of the stay. Payment later than the emphasised date of payment entitles the holiday accommodation agency to cancel the booking with no deposit refund.
If the trip is booked less than 45 days before the start of the stay, the booking is binding when the holiday accommodation agency confirms the booking by email, by post or by telephone at the latest 48 hours after the booking was made. In this instance payment times are decided by the holiday accommodation agency. Cancellation of the stay in the 6 weeks before departure does not alter the fact that the holiday accommodation agency has a right to demand payment for the entire cost of the stay.
The price of the stay is calculated based on the applicable tariffs, prices, taxes and currency exchange rates. The holiday accommodation agency therefore retain the right to increase prices before the time of departure should changes in taxes, duties, fees or currency exchanges used to calculate the price of the stay make this necessary.
If the price is increased by more than 10%, the customer is entitled to cancel the booking and receive a full refund of the amount paid. There is a condition that the cancellation is reported to the holiday accommodation agency immediately after the customer has been informed of the price increase. If taxes, fees etc. which are charged directly to the holiday accommodation agency and which make up the price of the stay, are reduced or discontinued with effect from before the start of the stay, the holiday accommodation agency is obliged to reimburse the customer for the amount saved, if it is more than 15 euro.
The customer must be informed of any price changes as soon as possible and at the latest 20 days before the start of the stay. This should be done in writing to the customer on booking or later to the address provided by the traveller.
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