Reviews from Hotel Leopold
Panoramic view of the Cinque Terre National Park from the pool
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A hotel with one of the best locations, but...

The hotel has a great view. But unfortunately you do not feel welcome. I have seen other reviews this year where people emphasize that the people working at hotel are very busy. I do not think that is true, they just do not have the resources to manage a hotel. If you look tired and worn down then it make sense that the guests does not feel welcome. We felt like that Hotel Leopold only wanted us to spend as little time as possible at the hotel. One day it was raining heavily and we sat waiting in the reception. Then the rain stopped and a man went around the reception area saying that now we could go for a walk, or see Portofino (or other cities we already had seen). We felt like he wanted to make us leave. He said these things like 5 times, and in the end we mostly felt like screaming back to him or going back to our room, which was being cleaned. And then they do not have the option to pay with credit card ( I've contacted the bank... it was not true). There is no safebox at the rooms, which is unacceptable, due to the reception sometimes being empty and you can just go take your own key. I think it is about time that In-Italia has a conversation with the hotel if they want to keep continuing representing/selling the hotel. In-Italia are more than welcome to contact me for further information. Regards Aage Sørensen.

Cinque Terre as a holiday destination

Okay and interesting

In-Italia's comment

Hi Aage. Thank you for your feedback. I am sorry to hear that Hotel Leopold has not been the right choice for you. I would like to say that many of our guests are very happy with the hotel, and our cooperation will of cause continue. I will think about the things to said here. Best regards, Allan, In-Italia.

Hotel Leopold
Clean and tidy

Ok
Hospitality

terrible - look comment above
Location

The best we ever had
 
Facilities on site
Swimming pool (can be open in season only)

fine
Internet access / Wi-Fi

terrible
 

Information on the reviewer

Travel period September 2016
Number of travellers 2 adults
Name
 The review is translated from Danish. Click to view the original
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