Guest reviews of Grand Hotel dei Castelli
Review of Grand Hotel dei Castelli
Cinque Terre as a holiday destination
| Grand Hotel dei Castelli | |
| Clean and tidy | |
| Hospitality | |
| Location | |
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| The actual accommodation at Grand Hotel dei Castelli | |
| Double Room w. lat seaview | |
| Facilities on site | |
| Internet access / Wi-Fi | |
| Swimming pool (can be open in season only) | |
| Restaurant | |
Information on the reviewer
| Travel period | September 2019 |
| Number of travellers | 2 adults |
| Name | Anne Marit Hegna, Skien |
Pathetic!
I am very disappointed and sad after my stay at this hotel, whose performance is far from 4 starred. First and foremost I had a phone conversation with one of your employees (Claudia?), where I got convinced to relax a bit on the view of the sea, in return for a more spacious room in the old building. When I arrived, it was to a room, where the view of the sea scarcely could be seen through the trees, and the decoration were from the 1960's. Really unfortunate. I complained to the reception, who said, that these rooms belong to your agency. There was nothing in the room - no menu from the restaurant, not a piece of paper, not even a pen or a list of TV-channels. Just a single armchair, a tub with a shower curtain! Even the gel for the bath was too sparse.
The pool with seawater is actually of a minimal size, difficult to get to and a bit isolated! The prices on the garden recliners are higher than the place claim, and also higher than what your agency advertises.
All this is far from worth spending 250 Euro a night on.
I travel quite often, and it's actually the first time, I meet such a huge difference on, what you can expect, compared to, what you actually get.
You probably understands, that after this experience, I am not going to book a trip through you again.
Cinque Terre as a holiday destination
| Grand Hotel dei Castelli | |
| Clean and tidy | |
| Hospitality | |
| Location | |
| The actual accommodation at Grand Hotel dei Castelli | |
| Double room (incl. breakfast) | |
| Facilities on site | |
| Internet access / Wi-Fi | |
| Swimming pool (can be open in season only) | |
Information on the reviewer
| Travel period | August 2016 |
| Number of travellers | 2 adults |
| Name | Claude, Latour Bas Elne |
Review of Grand Hotel dei Castelli
| Grand Hotel dei Castelli | |
| Clean and tidy | |
| Hospitality | |
| Location | |
| The actual accommodation at Grand Hotel dei Castelli | |
| Double room (incl. breakfast) | |
| Facilities on site | |
| Internet access / Wi-Fi | |
| Swimming pool (can be open in season only) | |
| Restaurant | |
Information on the reviewer
| Travel period | June 2016 |
| Number of travellers | 2 adults, 2 children |
| Name | Jens, Odense N |
Review of Grand Hotel dei Castelli
| Grand Hotel dei Castelli | |
| Clean and tidy | |
| Hospitality | |
| Location | |
| The actual accommodation at Grand Hotel dei Castelli | |
| Double room (incl. breakfast) | |
| Facilities on site | |
| Internet access / Wi-Fi | |
| Restaurant | |
Information on the reviewer
| Travel period | April 2016 |
| Number of travellers | 2 adults |
| Name |
Review of Grand Hotel dei Castelli
| Grand Hotel dei Castelli | |
| Clean and tidy | |
| Hospitality | |
| Location | |
| The actual accommodation at Grand Hotel dei Castelli | |
| Double room (incl. breakfast) | |
| Facilities on site | |
| Internet access / Wi-Fi | |
| Swimming pool (can be open in season only) | |
| Restaurant | |
Information on the reviewer
| Travel period | June 2013 |
| Number of travellers | 2 adults |
| Name |
Information on the reviewer
| Travel period | July 2011 |
| Number of travellers | 2 adults |
| Name | Torill, MOSS |
Information on the reviewer
| Travel period | September 2008 |
| Number of travellers | 2 adults, 1 child |
| Name | Bjarte M., Jakobsli |
Information on the reviewer
| Travel period | July 2008 |
| Number of travellers | 2 adults, 3 children |
| Name | Solveig, Charlottenlund |
Information on the reviewer
| Travel period | July 2008 |
| Number of travellers | 2 adults |
| Name | Helene, Oslo |
Information on the reviewer
| Travel period | April 2008 |
| Number of travellers | 2 adults |
| Name | Erik, JAR |
If the review is not written in English you can read our translation as well as the original review.
In addition to our guests reviews you can also find reviews of most of our accomodations on TripAdvisor. Many of our guests also review In-Italia on Trustpilot.
Dear Claude We are always incredibly sad to get negative comments. What pleases us most, is when guests return and describe their memories of the stay, so it can be of benefit to others. Your tedious experience has affected us a lot, and we hope, that we can answer you, concerning certain things. You've also received an email from us in that connection. When you ordered your trip, you asked specifically for a view of the sea. Unfortunately, the hotel could not confirm the booking of such a room, two weeks before your stay. So I called you, to tell you, that there was only one room left, without view of the sea, in the old part of the hotel. I emphasised carefully, that we only had "old" rooms available. The purpose of my call was not first and foremost to explain to you the exchange of the rooms, that was implied. You accepted this room. Your descriptions of the decoration does not surprise us that much, since we describe the furniture as "old" and the decorations as "traditional", ourselves. We have informed the hotel of the price difference, you write of. We would like to know the exact amount, you have been charged, as we have written to you in the email. We are waiting to hear from you. It is our hope, that we can give you a more positive experience, some other time. Yours sincerely, Marina.